SystmOnline
We are prioritising delivering of care and services based on clinical needs. If you need medical advice or treatment, please ring us on 0115 9620932 or, for non-urgent advice or treatment, visit our website and send us your query – our opening hours are 0800-1830 Monday – Friday.
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need. You may be asked to wear a face mask while in the surgery.
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.
Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk.
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
Attending a face-to-face appointment
Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
Urgent Appointments
We always have same day appointments reserved for urgent problems that cannot wait a few days for a routine appointment.
Please advise the receptionist if you feel you need to see a doctor or nurse urgently.
Cancellations
Around 50 appointments are wasted each month due to patients not turning up or forgetting to cancel their appointments, so please let us know as soon as you can if you are unable to attend your appointment; we can then reallocate the appointment to someone else.