New Phone System at Our GP Surgery

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Dear Patients

We are excited to announce the implementation of a new phone system at our GP surgery, designed to enhance communication and improve accessibility for all our patients.

Starting from Thursday 21st March 2024, you will experience a more streamlined process when contacting us by phone. Our new system is equipped with advanced features to ensure that your calls are efficiently routed and promptly answered by our team.

Non-urgent advice: Key features of our new phone system include:

Improved Call Routing:
Calls will be directed to the appropriate department or staff member more efficiently, reducing wait times and ensuring your enquiries are addressed promptly.

Call Queuing:
In times of high call volume, you will have the option to wait in a virtual queue, with estimated wait times provided to keep you informed.

Call Recording:
For quality assurance and training purposes, calls may be recorded. Rest assured, your privacy and confidentiality remain our utmost priority.

We understand the importance of effective communication in providing quality healthcare services, and this new phone system reflects our commitment to delivering exceptional patient care.

Should you have any questions or require further assistance, please do not hesitate to reach out to us. We appreciate your patience and co-operation during this transition period.

Warm regards,

Welbeck Surgery